(USA) Asset Protection Operations Coach

Wal-Mart Stores East•Madison, MS

25d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports effective merchandise presentation, inventory accuracy, store cleanliness, pricing, signing, product displays, and protection of fragile and high-shrink merchandise. The role leads and develops teams through coaching, training, feedback, communication, and implementation of business initiatives and company changes. It models exceptional customer service and supports resolution of customer concerns and improvement of the customer experience. The position supervises and develops hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and helping meet staffing needs. It works to control unexplained merchandise loss and improve profitability by reviewing inventory variances, audits, operational and pre-inventory results, deficiency trends, and adherence to loss-prevention policies and procedures. The coach trains managers and associates on operational controls across multiple stores and helps implement corrective actions. The role investigates alleged fraud, policy violations, and other illegal activity; gathers evidence and statements; prepares case reports; and may provide courtroom testimony. It monitors facility safety and risk controls, supervises safety team members, identifies accident trends, trains associates on accident prevention, and implements workplace safety improvements. It also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold-chain and hazardous-materials procedures. The coach oversees timely processing of claims and merchandise deliveries, documentation, reporting, and resolution of claims or receiving issues. The position coordinates job-related activities and stakeholder relationships, supports customer and business initiatives, measures progress, addresses improvement opportunities, and promotes continuous learning. It is expected to uphold company policies, values, ethics, and integrity and contribute to a respectful, inclusive, accountable, and high-performing workplace. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential where applicable. The listed primary location is 127 Grandview Blvd, Madison, Mississippi 39110-7595.

Requirements

Completion of 2 years of college; alternatively, one of the listed experience pathways may qualify.
Alternatively, 1 year of experience as a supervisor in a multi-department environment.
Alternatively, 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Alternatively, 2 years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attendance and successful completion of all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, and organized product displays.
Assess economic trends and community needs, oversee stocking and rotation of merchandise, and secure fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; provide feedback and communicate store operations, business initiatives, merchandising, and company direction.
Model and support customer-service standards, resolve customer needs and issues, and implement plans to correct service deficiencies and improve customer experience.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and staffing development.
Control unexplained merchandise loss and improve profitability by reviewing inventory variances, audit results, deficiency trends, and adherence to loss-prevention controls.
Train managers and associates on operational controls and processes across multiple stores and influence implementation of corrective actions.
Investigate alleged fraud, policy violations, and other illegal activities; gather evidence and statements, write case reports, collaborate with investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates on accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Oversee timely processing of claims and merchandise deliveries, maintain required documentation and reporting, and provide direction on claims or receiving issues.
Coordinate job-related activities and stakeholder relationships, support business plans and initiatives, set and communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Regional pay-zone or complex-structure additional compensation for certain positions, and state pay differential where applicable.