(USA) Asset Protection Operations Coach

Walmart•Sterling, IL

6d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and inventory levels, clean and organized displays, and appropriate security for fragile and high-shrink merchandise. The role leads and develops associates, communicates company direction and business initiatives, models customer service standards, and helps resolve customer issues and improve the customer experience. The position controls unexplained merchandise loss and improves profitability through audits, inventory and operational reviews, monitoring deficiency trends, investigating policy violations and suspected criminal activity, and implementing corrective controls. It also oversees facility safety programs and safety team members, identifies accident trends, and trains associates in accident prevention. The coach manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. This includes identifying training gaps, delivering training, ensuring claims and deliveries are processed on time, directing resolution of claims or receiving issues, and maintaining documentation and reporting. The role coordinates activities and assignments with stakeholders, supports company policies and values, and promotes continuous learning and improvement. The position is based at the Sterling, Illinois location. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses and potentially applicable location- or position-based differentials. Walmart describes a range of health, financial, paid-time-off, education, and other benefits, subject to eligibility and plan terms.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.
Ability to carry out the described asset protection, investigations, operations, safety, claims, and receiving responsibilities.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, clean and organized displays, and security for fragile and high-shrink merchandise.
Lead, train, mentor, and develop associates; assign duties, set clear expectations, provide feedback and recognition, and support staffing needs.
Model customer service standards, support customer-service initiatives, resolve customer issues, and develop action plans to improve the customer experience.
Control unexplained merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Identify inventory-control improvement opportunities, communicate needed corrections, and influence implementation and execution of corrective controls across multiple stores.
Train managers and associates on operational controls and processes.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other alleged illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls; supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including checking compliance with policies, guidelines, and operational controls.
Identify training gaps, determine training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure policies and procedures are followed, and ensure timely processing of claims and merchandise deliveries.
Direct the resolution of claims or receiving issues and maintain required documentation and reporting.
Coordinate job-related activities and assignments, build stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
Promote an inclusive, collaborative workplace; develop talent, recognize contributions, maintain integrity, put customers first, make data-informed decisions, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education program, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Potential Regional Pay Zone and Complex Structure additional compensation, based on applicable factors.
Potential state pay differential where required by legislation.