(USA) Asset Protection Operations Coach

Walmart•Yakima, WA

24d•Onsite

About The Position

The Asset Protection Operations Coach leads asset protection, inventory control, safety, claims, and receiving operations across multiple stores. The role supports sales and customer service through effective merchandise presentation, develops associates and teams, and helps implement company initiatives and operational improvements. The Coach works to control unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing results, identifying deficiencies, and guiding managers and associates in correcting operational controls. The position also detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activities, gathering evidence and preparing case reports as needed. The role oversees facility safety programs and safety team members, identifies accident trends, and delivers accident-prevention training. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements and timely processing of claims and deliveries. The Coach also coordinates assignments and stakeholder relationships, communicates objectives, supports company policies and values, and develops associates through hiring, training, mentoring, feedback, and recognition.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successful completion of applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, accurate pricing and signing, appropriate inventory levels, clean and organized displays, and protection of fragile and high-shrink merchandise.
Lead, develop, train, and communicate with associates and teams across store operations, including communicating business objectives and supporting company change initiatives.
Model and support customer service standards, resolve customer issues, and implement action plans and process improvements to improve the customer experience.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by setting performance objectives and reinforcing loss-prevention policies and procedures.
Review inventory variances, conduct operational and pre-inventory reviews, audit results, monitor deficiency trends, identify improvement opportunities, and guide implementation of inventory-control corrections.
Train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, provide court testimony as needed, and collaborate with other investigative entities.
Monitor safety and risk controls, supervise safety team members, identify accident trends, deliver accident-prevention training, communicate accident-reduction plans, and oversee safety reviews and improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
Identify training gaps and needs and develop and deliver training as needed.
Manage claims and receiving operations, ensure procedures are followed, oversee timely processing of claims and merchandise deliveries, resolve related issues, and maintain documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, set and communicate objectives, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.
Build inclusive, high-performing teams; develop and recognize talent; communicate collaboratively; act with integrity; serve customers and members; and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Regional Pay Zone compensation for eligible positions, based on location.
Complex Structure compensation for certain positions.
Washington State pay differential of $10,000 annually for Coaches.