(USA) Asset Protection Operations Coach

Walmart•Beaver Dam, WI

12d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, accurate and competitive pricing, proper signing, inventory levels, area cleanliness, and organized product displays. The role leads and develops associates, models exceptional customer service, and supports store operations and company initiatives. It provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. The role controls unexplained merchandise loss and improves profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, identifying deficiencies, and implementing corrections to inventory controls. It also investigates alleged fraud, policy violations, and other illegal activities; gathers evidence and statements; prepares case reports; and may provide courtroom testimony. The Asset Protection Operations Coach monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and develops accident-prevention solutions. The role manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, and oversees timely processing of claims and merchandise deliveries. It coordinates job-related activities, works with stakeholders to meet customer and business needs, addresses improvement opportunities, and ensures compliance with company policies, values, and standards of ethics and integrity. The position emphasizes respect for individuals, integrity, customer service, and continuous improvement. Walmart offers competitive pay, performance-based bonuses, and benefits, subject to eligibility and plan terms. The annual salary range is $65,000 to $100,000, with possible additional compensation including performance bonuses and location- or role-based pay differentials.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, and/or licensing.
Acquisition of a current, state-issued Certificate of Eligibility, if applicable.
Successful completion of a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking and rotation, organized displays, and protection of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; communicate store operations and company direction; provide feedback; and support company change efforts and business initiatives.
Model and support customer-service standards, resolve customer needs and complaints, and develop action plans to correct service deficiencies and improve the customer experience.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and staffing development.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and implementing inventory-control corrections.
Train managers and associates in operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other criminal or illegal activities; gather evidence and statements, write case reports, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including reviewing compliance with policies, guidelines, and operational controls.
Identify training gaps and needs, and develop and deliver training as needed.
Manage claims and receiving operations, ensure proper procedures are followed, oversee timely processing of claims and merchandise deliveries, provide direction on related issues, and maintain documentation and reporting.
Coordinate job-related activities and assignments; maintain stakeholder relationships; support business plans and initiatives; communicate goals; measure progress; and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards.