(USA) Asset Protection Operations Coach

Walmart•Union City, GA

14d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, accurate and competitive pricing, proper signing, inventory management, area cleanliness, and the organization and security of merchandise. The role leads and develops store teams through training, coaching, feedback, clear expectations, and communication about store operations, company initiatives, merchandising, and business direction. It models exceptional customer service and supports customer-service initiatives, issue resolution, and improvements to the customer experience. The position supervises and develops hourly associates, including hiring, training, mentoring, assigning duties, recognizing performance, and helping meet staffing needs. It controls unexplained merchandise loss and improves profitability by reviewing inventory variances, auditing results, monitoring deficiencies, conducting operational and pre-inventory reviews, and implementing corrections to inventory controls. It also detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activities, gathering evidence and preparing reports and testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, reviews accident trends, and provides accident-prevention training. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifies training needs, and delivers training. It oversees claims and receiving operations, documentation, reporting, and timely processing of damaged, defective, returned, liquidated, and delivered merchandise. The role coordinates work and stakeholder relationships, tracks goals and improvement opportunities, and ensures compliance with company policies, procedures, values, and standards of ethics and integrity. The position is based at the Walmart facility at 4735 Jonesboro Rd, Union City, Georgia. Walmart describes its culture and expectations through Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, which may include minimum age, specialized training, certification, or licensing.
Acquire a current state-issued Certificate of Eligibility if applicable.
Successfully complete a criminal background check and/or firearms-authorized training if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, competitive and accurate pricing, signing, inventory levels, cleanliness, stocking and rotation, display organization, and security of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; provide feedback; communicate store operations, business initiatives, merchandising, and company direction; and support company change efforts.
Model customer service standards and support customer-service initiatives, resolution of customer issues, action plans, and process improvements.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and helping meet staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and implementing inventory-control corrections.
Train managers and associates in operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, provide courtroom testimony as needed, and collaborate with other investigative entities.
Monitor facility safety and risk controls; supervise safety team members; identify accident trends; provide accident-prevention training; and oversee safety reviews and workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Identify training gaps and needs and develop and deliver training as needed.
Manage claims and receiving operations; ensure proper procedures are followed; oversee timely processing of claims and merchandise deliveries; address related issues; and maintain documentation and reporting.
Coordinate job-related activities and assignments, build stakeholder relationships, support plans and initiatives, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards, including annual or quarterly performance bonuses.