(USA) Asset Protection Operations Coach

Walmart • Greenville, PA

10d • Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations through effective merchandise presentation, inventory controls, customer service, associate development, asset protection, safety, and claims and receiving operations. The role trains and supports managers and associates across multiple stores, investigates alleged fraud and other illegal activities, and helps implement corrective actions and continuous improvements. The position also coordinates job-related activities with stakeholders and ensures compliance with company policies, procedures, and standards of ethics and integrity.

The role models Walmart’s values by building inclusive, high-performing teams; acting with integrity; serving customers and members; and striving for excellence. The position is based at 620 Gravel Pike, East Greenville, PA 18041-2130. The annual salary range is $65,000–$100,000, with additional performance-based bonuses and potential location- or complexity-based compensation differentials.

Requirements

• Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
• Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of a criminal background check and/or firearms-authorized training.
• Attendance and successful completion of required job trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor’s degree in Business or Criminal Justice.

Responsibilities

• Drive sales through effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, cleanliness, stocking and rotation, displays, and protection of fragile and high-shrink merchandise.
• Lead, train, and develop associates by setting clear expectations, assigning duties, giving feedback and recognition, mentoring, and supporting staffing needs.
• Tour stores and coach associates, communicate store operations and company direction, and help lead company change and business initiatives.
• Model customer service standards, support customer service initiatives, resolve customer needs and complaints, and develop action plans to address deficiencies and improve customer experience.
• Control unexplained merchandise loss and improve profitability by communicating performance goals, reviewing inventory variances, auditing results, monitoring deficiency trends, and implementing corrections to inventory controls.
• Train managers and associates in operational controls and processes across multiple stores.
• Detect, deter, investigate, and resolve alleged policy violations, fraud, and other criminal activities; gather evidence and statements, write case reports, and provide court testimony as needed.
• Collaborate with other investigative entities on investigations.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
• Identify training gaps, determine training needs, and develop and deliver training as needed.
• Oversee claims and receiving operations, ensure timely processing of claims and deliveries, address related issues, and maintain required documentation and reporting.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, establish goals, measure progress, address improvement opportunities, and promote continuous learning.
• Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.

Benefits

• Medical, dental, and vision coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Walmart-paid Live Better U education benefit, covering tuition, books, and fees for eligible programs.
• Performance-based bonuses and other compensation may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree