(USA) Asset Protection Operations Coach

Walmart•Coos Bay, OR

15d•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate pricing and signing, inventory levels, cleanliness, stocking and rotation, product displays, and protection of fragile and high-shrink merchandise. The role leads and develops teams by teaching, training, listening, touring stores and providing feedback, communicating across associate levels, and supporting company initiatives and change efforts. It models exceptional customer service and supports customer-service initiatives, issue resolution, and process improvement. The position supervises and develops hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and staffing development. It controls unexplained merchandise loss and improves profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, identifying trends and improvement opportunities, and training associates and managers on operational controls across multiple stores. It also investigates alleged fraud, policy violations, and criminal activity, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed, while collaborating with other investigative entities. The Coach monitors safety and risk controls, supervises safety team members, identifies accident trends, trains associates in accident prevention, and oversees safety reviews and improvement plans. The role manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps and delivers training as needed; and oversees proper, timely claims processing and merchandise receiving, documentation, reporting, and issue resolution. It coordinates job-related activities, maintains stakeholder relationships, supports business plans and customer needs, measures progress, addresses improvement opportunities, and ensures compliance with company policies, procedures, values, and ethics standards. The role is based at the Walmart facility at 2051 Newmark Ave, Coos Bay, Oregon. Walmart states that it offers competitive pay, performance-based bonuses, and benefits. The annual salary range is $65,000 to $100,000, with possible additional compensation including performance bonuses, regional pay zone adjustments, and complex-structure compensation.

Requirements

Completion of two years of college, or one year of supervisory experience in a multi-department environment, or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
Obtain a current state-issued Certificate of Eligibility, if applicable.
Successfully complete a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking and rotation, product displays, and security of fragile and high-shrink merchandise.
Teach, train, coach, and develop teams; tour stores and provide feedback; communicate business initiatives and expectations; and lead company change efforts.
Model customer-service standards and support customer-service initiatives, resolution of customer needs and complaints, action plans, and process improvements.
Hire, train, mentor, assign duties to, recognize, and develop hourly associates; set clear expectations and support staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Identify inventory-control improvement opportunities, determine needed corrections with managers and associates, influence implementation, and train teams on operational controls and processes across multiple stores.
Investigate alleged fraud, illegal activity, and violations of company policies; gather evidence, take statements, write case reports, provide courtroom testimony as needed, and collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, analyze accident trends, train associates in accident prevention, and oversee safety reviews and corrective plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; identify training gaps and develop and deliver training.
Oversee claims and receiving operations, including timely processing of damaged, defective, returned, or liquidated merchandise and deliveries; resolve issues and maintain documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business and customer needs, communicate objectives, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and the Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards and possible annual or quarterly performance bonuses.