(USA) Asset Protection Operations Coach

Walmart•Nashville, TN

6d•Onsite

About The Position

The Asset Protection Operations Coach leads asset protection, operational controls, safety, claims, and receiving activities across stores. The role works with managers and associates to reduce unexplained merchandise loss, improve inventory controls and profitability, investigate alleged fraud and other policy violations, and ensure compliance with company procedures and applicable requirements. It also supports sales and customer service through effective merchandise presentation, team development, and execution of store initiatives. The position supervises and develops associates, including hiring, training, mentoring, assigning duties, communicating expectations, and recognizing performance. It reviews inventory and operational results, audits compliance, identifies deficiencies and trends, and works with store teams to implement corrective actions. The role conducts investigations, gathers evidence and statements, prepares case reports, and may provide courtroom testimony. It oversees safety programs and training, identifies accident trends, and develops prevention plans. It also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including timely processing and documentation of claims and deliveries. The coach coordinates job-related activities and assignments, builds stakeholder relationships, communicates objectives, measures progress, identifies improvement opportunities, and supports company policies, values, ethics, and standards. The role is based at the listed Walmart location in Nashville, Arkansas.

Requirements

Completion of two years of college; or one year of experience as a supervisor in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, clean and organized displays, and secure handling of fragile and high-shrink merchandise.
Lead, teach, train, and develop teams; tour stores and provide feedback; communicate and collaborate with associates at all levels on operations, technology, merchandising, business initiatives, and company direction.
Model customer service standards and support customer service initiatives, resolve customer needs and complaints, and develop action plans to correct service deficiencies and improve the customer experience.
Supervise and develop hourly associates through hiring, training, mentoring, duty assignments, clear expectations, recognition, and staffing development.
Control unexplained merchandise loss and improve profitability by communicating performance goals, reinforcing policies and procedures, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify needed inventory-control corrections and influence their implementation; train teams in operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, illegal activities, and violations of company policies; gather evidence, take statements, prepare case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, analyze accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; review policy application, compliance, cold-chain and hazardous-material requirements, and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Manage claims and receiving operations, ensure procedures are followed, oversee timely processing of claims and deliveries, provide direction on issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, build accountability, measure results, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards through action plans, the Open Door Policy, and guidance on business processes.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U: Walmart-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for qualifying programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone and Complex Structure additional compensation for certain positions.
Applicable state pay differential.