(USA) Asset Protection Operations Coach

Walmart • Durham, NC

2d • $65,000 - $100,000 • Onsite

About The Position

The Asset Protection Operations Coach supports sales and store operations by ensuring effective merchandise presentation, accurate and competitive pricing, appropriate inventory levels, cleanliness, and well-organized product displays. The role leads and develops associates, models customer service, and helps implement company initiatives and operational changes across stores.

The position works to control unexplained merchandise loss and improve profitability through audits, inventory reviews, monitoring trends, and implementing corrections to inventory controls. It investigates suspected fraud, policy violations, and other illegal activities, collecting evidence, taking statements, preparing case reports, and providing courtroom testimony when needed. It also oversees facility safety programs, supervises safety team members, and works to prevent accidents.

The role manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. It identifies training gaps, delivers training, and ensures claims and merchandise deliveries are processed according to policy. The coach coordinates work with stakeholders, tracks progress toward business goals, identifies improvement opportunities, and ensures compliance with company policies, ethics, and standards.

Requirements

• Meet one of the following minimum qualification options: completion of 2 years of college; 1 year of experience as a supervisor in a multi-department environment; 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
• Successfully complete any applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
• Obtain a current state-issued Certificate of Eligibility if applicable.
• Successfully complete a criminal background check and/or firearms-authorized training if applicable.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

Responsibilities

• Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, stocking and rotation, and organized product displays.
• Lead, teach, train, and develop associates; communicate expectations and feedback, recognize contributions, and support staffing needs.
• Model customer service standards and support customer service initiatives, resolving customer needs, complaints, and issues and developing action plans to address deficiencies.
• Control unexplained merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
• Communicate and implement corrections to inventory controls, and train managers and associates on operational controls and processes across multiple stores.
• Investigate alleged fraud, policy violations, and other illegal activities by gathering evidence, taking statements, writing case reports, and providing courtroom testimony as needed.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates on accident prevention, and implement workplace safety improvements.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; identify training needs and develop and deliver training.
• Ensure timely and policy-compliant processing of claims and merchandise deliveries, provide direction on claims and receiving issues, and maintain necessary documentation and reporting.
• Coordinate job-related activities and assignments, build stakeholder relationships, support business initiatives, measure progress, and identify and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree