(USA) Asset Protection Operations Coach

Walmart•Coos Bay, OR

16d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, and secure handling of fragile and high-shrink merchandise. The role leads and develops associates, models exceptional customer service, and supports customer service initiatives and resolution of customer issues. The position controls unexplained merchandise loss and improves profitability through inventory reviews, audits, monitoring deficiency trends, and implementing corrections to inventory controls. It detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activities, including gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and develops prevention plans and training. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including timely processing of claims and merchandise deliveries. The coach coordinates job-related activities and assignments, builds stakeholder relationships, supports business initiatives, measures progress, identifies improvement opportunities, and ensures compliance with company policies and procedures. The position is expected to model Walmart’s values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, and/or licensing.
If applicable, acquire a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, and secure handling of fragile and high-shrink merchandise.
Lead, train, develop, and mentor associates; assign duties, set expectations, recognize contributions, and help meet staffing needs.
Model exceptional customer service and support customer service initiatives, community outreach, and resolution of customer needs, complaints, and issues.
Control unexplained merchandise loss and improve profitability by communicating performance goals, building accountability for policies and procedures, and reviewing inventory variances and operational controls.
Conduct operational and pre-inventory reviews; gather data, audit results, monitor deficiency trends, identify improvement opportunities, and implement corrections to inventory controls.
Train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Partner with other investigative entities on collaborative efforts.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable policies, guidelines, and operational controls.
Identify gaps between expectations and training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure proper procedures are followed, and ensure timely processing of claims and merchandise deliveries.
Coordinate job-related activities and assignments, maintain relationships with stakeholders, support plans and initiatives, communicate objectives, measure results, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
Build an inclusive, high-performing workplace; communicate effectively, develop talent, act with integrity, put customers first, make data-informed decisions, and promote continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees covered for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone differential based on location and complex-structure compensation based on external factors, where applicable.
State pay differential where applicable.