(USA) Asset Protection Operations Coach

Walmart • Charleston, SC

21d • Onsite

About The Position

The Asset Protection Operations Coach drives sales and customer satisfaction by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory levels, cleanliness, and secure handling of fragile and high-shrink merchandise. The role leads and develops store teams through training, coaching, feedback, clear expectations, and support for company initiatives and change efforts.

The position controls unexplained merchandise loss and improves profitability by reviewing inventory variances, auditing results, monitoring deficiency trends, identifying improvement opportunities, and training managers and associates on operational controls. It investigates alleged fraud, illegal activities, and policy violations, including gathering evidence, taking statements, preparing case reports, and providing courtroom testimony when needed.

The role also monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and implements accident-prevention training and workplace-safety improvements. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, and ensures claims and merchandise deliveries are processed in a timely manner with appropriate documentation and reporting.

The coach coordinates job-related activities and assignments, builds relationships with stakeholders, measures progress toward goals, addresses improvement opportunities, and ensures compliance with company policies and procedures. The position is expected to model Walmart’s values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

• Completion of 2 years of college; or 1 year of experience as a supervisor in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
• Successfully complete applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
• If applicable, acquire a current state-issued Certificate of Eligibility.
• If applicable, successfully complete a criminal background check and/or firearms-authorized training.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor’s degree in Business or Criminal Justice.

Responsibilities

• Ensure effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, cleanliness, stocking and rotation, and organized product displays.
• Secure fragile and high-shrink merchandise and assess economic trends and community needs.
• Teach, train, coach, and develop associates; provide store-tour feedback and communicate store operations, merchandising, technology, initiatives, and company direction.
• Lead company change efforts and communicate expectations, guidance, and business objectives to teams.
• Model exceptional customer service and support customer-service initiatives, resolve customer concerns, and implement action plans to address deficiencies.
• Hire, train, mentor, assign duties to, recognize, and develop hourly associates; support staffing needs and company growth.
• Control unexplained merchandise loss and improve profitability by setting performance goals, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
• Identify inventory-control improvements, determine corrections with managers and associates, and influence implementation and execution of those corrections.
• Train managers and associates in operational controls and processes across multiple stores.
• Investigate alleged fraud, illegal activities, and violations of company policies; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
• Partner with other investigative entities.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, and develop and implement accident-prevention solutions.
• Observe workplace practices, train associates on accident prevention, communicate plans to minimize accidents, and oversee safety reviews and workplace-safety improvements.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
• Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
• Oversee claims and receiving operations, ensure applicable procedures are followed, and ensure timely processing of claims and merchandise deliveries.
• Provide direction on claims or receiving issues and maintain required documentation and reporting.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company mission, values, and standards of ethics and integrity.

Benefits

• Performance-based bonus awards and other compensation.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree