(USA) Asset Protection Operations Coach

Walmart•Suffolk, VA

20d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and customer experience by ensuring effective merchandise presentation, accurate pricing and signing, appropriate inventory levels, clean and organized displays, and secure handling of fragile and high-shrink merchandise. The role leads and develops associates through training, feedback, clear expectations, recognition, and communication, while modeling Walmart customer-service standards and supporting store and community initiatives. The position controls unexplained merchandise loss and improves profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and training managers and associates on operational controls. It also investigates alleged fraud, policy violations, and other illegal activities; gathers evidence and statements; prepares case reports; and may provide courtroom testimony. The coach monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and develops and delivers prevention training. The role oversees facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold chain and hazardous materials. It ensures claims and deliveries are processed promptly, documentation and reporting are maintained, and issues are addressed. The role coordinates job-related activities, builds relationships with stakeholders, sets and measures goals, addresses improvement opportunities, and supports compliance with company policies and Walmart’s mission, values, ethics, and standards. Walmart’s stated behavioral expectations include respecting individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at 6259 College Dr, Suffolk, Virginia. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses; certain positions may also receive regional pay-zone or complex-structure compensation and applicable state pay differentials. Walmart describes a benefits package that includes health, financial, paid-time-off, disability, education, and other benefits, subject to eligibility and plan terms.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
If applicable, obtain a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required training and assessments.
Walmart states that associates are expected to respect individuals, work collaboratively, build trusting relationships, communicate effectively, attract and develop talent, act with integrity, serve customers and members, use data and analysis in decision-making, and pursue continuous improvement.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
Teach, train, and develop associates; tour stores and provide feedback; communicate operational updates and company direction; and lead company change efforts.
Model customer-service standards and support customer-service initiatives, resolve customer needs and complaints, and develop action plans and process improvements to improve the customer experience.
Hire, train, mentor, and recognize hourly associates; assign duties; set clear expectations; and recruit and develop qualified associates to meet staffing needs.
Identify and communicate performance goals and objectives and build accountability for policies and procedures.
Review inventory variances, conduct operational and pre-inventory reviews, gather data, audit results, monitor deficiency trends, and identify improvement opportunities.
Work with managers and associates to determine needed inventory-control corrections and influence their implementation and execution.
Train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and criminal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, deliver accident-prevention training, and oversee safety reviews and corrective plans.
Oversee facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance requirements and operational controls.
Identify gaps between expectations and training needs, and develop and deliver training as needed.
Ensure claims and receiving policies and procedures are followed, including timely processing of claims and merchandise deliveries; provide direction on issues and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business and customer plans, communicate objectives, measure progress, and promote continuous learning and adaptability.
Ensure compliance with company policies and procedures, support the Open Door Policy, and provide guidance on applying company standards in business processes.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, based on job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.