(USA) Asset Protection Operations Coach

Walmart • Eden Prairie, MN

19d • Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, and organized product displays. The role leads and develops associates through training, coaching, feedback, and clear communication, and models exceptional customer service while helping resolve customer issues and improve the customer experience.

This position controls unexplained merchandise loss and improves profitability by auditing inventory and loss-prevention controls, identifying deficiencies, and working with managers and associates to implement corrections. It investigates suspected fraud, policy violations, and illegal activity; gathers evidence and statements; prepares case reports; and may provide courtroom testimony. The role also monitors workplace safety, supervises safety team members, identifies accident trends, delivers accident-prevention training, and oversees asset protection, safety, claims, and receiving procedures and training across facility operations.

The coach coordinates job-related activities and relationships with stakeholders, supports business plans and initiatives, measures progress, addresses improvement opportunities, and ensures compliance with company policies and procedures. The role is expected to uphold Walmart's values, foster an inclusive and supportive workplace, develop talent, act with integrity, serve customers and members, and promote continuous improvement and learning.

Requirements

• Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
• Successfully complete applicable state requirements for asset protection work, such as minimum-age requirements, specialized training, certification, or licensing.
• Obtain a current state-issued Certificate of Eligibility if applicable.
• Successfully complete a criminal background check and/or firearms-authorized training if applicable.
• Attend and successfully complete all required job trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

Responsibilities

• Drive sales through effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
• Lead, train, coach, and develop associates by setting expectations, assigning duties, providing feedback and recognition, and supporting staffing needs.
• Tour stores and communicate with associates at all levels about store operations, merchandising, technology, business initiatives, and company direction.
• Model customer service standards and support customer-service initiatives, resolve customer concerns, and develop action plans to address deficiencies and improve the customer experience.
• Control unexplained merchandise loss and improve profitability by communicating performance goals, reinforcing policies, reviewing inventory variances, conducting operational and pre-inventory reviews, and auditing results.
• Identify inventory-control deficiencies and improvement opportunities, work with managers and associates to determine corrective actions, and influence implementation of control corrections.
• Train managers and associates on operational controls and processes across multiple stores.
• Investigate alleged fraud, policy violations, and other illegal activities; gather evidence and statements, write case reports, collaborate with other investigative entities, and provide courtroom testimony as needed.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates on accident prevention, and oversee safety reviews and improvement plans.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
• Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
• Oversee claims and receiving operations, including timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries; direct resolution of claims or receiving issues and maintain documentation and reporting.
• Coordinate and oversee job-related activities and assignments, build stakeholder relationships, support plans and initiatives, communicate objectives, measure results, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support company values and ethics through action plans, the Open Door Policy, and guidance on business processes.
• Promote inclusion and belonging, build trusting working relationships, communicate positively, attract and develop talent, recognize contributions, and encourage continuous learning and improvement.

Benefits

• Performance-based bonus awards and other compensation.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree