(USA) Asset Protection Operations Coach

Walmart•Springhill, LA

8d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking and rotation, and organized product displays. The role leads and develops teams, models exceptional customer service, provides supervision and development opportunities for hourly associates, and supports store operations and company initiatives. The position controls unexplained merchandise loss and improves profitability through loss-prevention policies, inventory reviews, audits, trend monitoring, and operational controls. It conducts investigations into alleged fraud, policy violations, and other illegal activities, gathering evidence, taking statements, writing reports, and providing courtroom testimony when needed. It also monitors facility safety, supervises safety team members, identifies accident trends, and delivers accident-prevention training. The coach manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Responsibilities include identifying training needs, delivering training, overseeing claims and receiving processes, and ensuring timely handling of claims and merchandise deliveries. The role coordinates job-related activities, works with stakeholders to meet business needs, supports continuous improvement, and ensures compliance with company policies and standards. Walmart describes its workplace values as respecting the individual, acting with integrity, serving customers and members, and striving for excellence.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successfully meet applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
Acquire a current, state-issued Certificate of Eligibility if applicable.
Successfully complete a criminal background check and/or firearms-authorized training if applicable.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory levels, cleanliness, merchandise stocking and rotation, and organized product displays.
Lead and develop teams through teaching, training, listening, store tours, feedback, communication, and guidance on operations, merchandising, technology, and company initiatives.
Model and support customer-service standards, resolve customer needs and issues, implement corrective action plans, and lead process improvements to improve customer experience.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and helping meet staffing needs.
Control unexplained merchandise loss and improve profitability by communicating goals, building accountability for procedures, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify and implement corrections to inventory controls, and train teams on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve company-policy violations, alleged fraud, and other alleged illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Partner with other investigative entities in collaborative efforts.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, develop prevention solutions, train associates, and oversee safety reviews and improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; identify training gaps and needs, and develop and deliver training.
Oversee claims and receiving operations, ensure procedures are followed, ensure timely processing of claims and deliveries, direct resolution of related issues, and maintain documentation and reports.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company values and standards of ethics and integrity.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees covered for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone differential based on location and complex structure compensation based on external factors, for certain positions.
State pay differential where applicable to meet legislative requirements.