(USA) Asset Protection Operations Coach

Walmart • Lewisville, TX

2d • Onsite

About The Position

The Asset Protection Operations Coach drives sales and protects profitability by overseeing merchandise presentation, inventory controls, asset protection, safety, claims, and receiving operations. The role trains and supports associates and managers across multiple stores, identifies operational gaps, investigates suspected policy violations and illegal activity, and implements improvements to safety and inventory controls.

The coach develops teams through hiring, training, mentoring, feedback, clear expectations, and recognition. The role models customer service, supports customer and community initiatives, and collaborates with stakeholders to meet business objectives. It also oversees facility-level training and compliance with company policies, procedures, safety requirements, and operational standards.

The position is based at the listed Walmart location in Lewisville, Texas. The annual salary range is $65,000 to $100,000, with additional performance-based compensation. Walmart describes a broad benefits package, subject to eligibility and plan terms.

Requirements

• Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
• Successfully complete applicable state requirements for working in asset protection, which may include minimum age, specialized training, certification, or licensing.
• Acquire a current, state-issued Certificate of Eligibility if applicable.
• Successfully complete a criminal background check and/or firearms-authorized training if applicable.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

Responsibilities

• Ensure effective merchandise presentation, including accurate pricing and signage, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
• Lead, teach, train, and develop associates; provide feedback, set expectations, assign duties, recognize performance, and support staffing needs.
• Communicate and collaborate with associates at all levels about store operations, merchandising, technology, business initiatives, and company direction.
• Model customer service standards, support customer service initiatives, resolve customer concerns, and develop action plans to address deficiencies and improve the customer experience.
• Control unexplained merchandise loss and improve profitability by setting goals, reviewing inventory variances and audit results, conducting operational and pre-inventory reviews, monitoring deficiency trends, and implementing corrective actions.
• Train managers and associates in operational controls and processes across multiple stores.
• Detect, deter, investigate, and resolve alleged violations of company policies and criminal activity; gather evidence and statements, prepare case reports, and provide courtroom testimony as needed.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
• Manage facility-level training and execution of asset protection, safety and claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
• Manage claims and receiving operations, ensure timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries, and address related issues.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, track progress toward goals, identify improvement opportunities, and promote adaptability and continuous learning.
• Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.

Benefits

• Medical, dental, and vision coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees covered for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree