(USA) Asset Protection Operations Coach

Walmart•North Port, FL

23d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, accurate pricing and signing, inventory management, store cleanliness, and secure handling of fragile and high-shrink merchandise. The role leads and develops associates by teaching, training, listening, touring stores, providing feedback, setting clear expectations, and communicating company initiatives and business objectives. The Coach models exceptional customer service and supports customer-service initiatives, issue resolution, and process improvements. The position supervises hourly associates, including hiring, training, mentoring, assigning duties, recognizing performance, and developing qualified talent. The role controls unexplained merchandise loss and improves profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and implementing corrections to inventory controls. It also investigates suspected fraud, policy violations, and other illegal activity; gathers evidence and statements, prepares case reports, and may provide courtroom testimony. The Coach monitors facility safety and risk controls, supervises safety team members, analyzes accident trends, trains associates in accident prevention, and develops plans to improve workplace safety. The role manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with relevant guidelines such as cold chain and hazardous materials procedures. It oversees claims and receiving operations, documentation, reporting, and timely processing of damaged, defective, returned, liquidated, and delivered merchandise. The position coordinates work and relationships with stakeholders, supports business initiatives, sets and measures goals, addresses improvement opportunities, and ensures compliance with company policies and procedures. It is expected to model Walmart’s values: respect for individuals, integrity, customer and member service, and continuous improvement. The position is based at 17000 Tamiami Trail, North Port, Florida. The annual salary range is $65,000–$100,000, with possible performance bonuses and other location- or position-based compensation.

Requirements

Meet one of the following minimum qualification options: completion of two years of college; one year of supervisory experience in a multi-department environment; one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete any applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
Acquire a current, state-issued Certificate of Eligibility if applicable.
Successfully complete a criminal background check and/or firearms-authorized training if applicable.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, pricing, signing, inventory levels, cleanliness, stocking and rotation, and the organization and security of merchandise.
Lead, teach, train, and develop associates; provide feedback, communicate expectations and business objectives, and guide company change efforts.
Model customer-service standards and support customer-service initiatives, resolve customer issues, and lead process improvements.
Supervise hourly associates through hiring, training, mentoring, assigning duties, recognizing contributions, and developing staffing talent.
Control unexplained merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiencies.
Identify and implement corrections to inventory controls and train managers and associates on operational controls and processes across multiple stores.
Investigate alleged fraud, policy violations, and other illegal activities; gather evidence and statements, write case reports, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including relevant compliance guidelines and operational controls.
Oversee claims and receiving operations, ensure timely processing of claims and deliveries, address related issues, and maintain required documentation and reporting.
Coordinate job-related activities and stakeholder relationships, support business initiatives, set and measure goals, identify improvement opportunities, and ensure compliance with company policies and procedures.
Promote a culture of belonging, integrity, customer focus, accountability, learning, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and/or PPTO.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U tuition, books, and fees paid for eligible education programs.
Performance-based bonus awards and possible additional compensation.