(USA) Asset Protection Operations Coach

Walmart•Fort Myers, FL

19d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and improves the customer experience by ensuring effective merchandise presentation, inventory practices, and store standards. The role leads and develops associates, supports customer-service initiatives, implements company changes, and works with teams to meet business objectives. It supervises hourly associates and provides coaching, training, recognition, and guidance to support staffing and performance. The role controls merchandise loss and supports profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and working with store teams to improve controls. It investigates alleged fraud, policy violations, and other potentially illegal activity, gathering evidence and preparing reports; court testimony may be required. The position monitors facility safety and risk controls, supervises safety team members, reviews accident trends, and delivers accident-prevention training. It also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable policies and guidelines. The role oversees claims and receiving operations, documentation, reporting, and timely processing of claims and merchandise deliveries. The coach coordinates job-related activities and assignments, collaborates with stakeholders, supports company initiatives, measures progress, identifies improvement opportunities, and promotes continuous learning. The position is expected to model Walmart’s values, maintain compliance and ethical standards, support a culture of belonging, and put customers and members first. The position is based at Walmart’s Fort Myers, Florida location. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential where applicable.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
Obtain a current state-issued Certificate of Eligibility, if applicable.
Successfully complete a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including pricing, signing, stocking and rotating merchandise, maintaining cleanliness, organizing displays, and securing fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; communicate expectations, provide feedback and recognition, and support staffing needs.
Model customer-service standards and support customer-service initiatives, resolve customer issues, and implement action plans to address deficiencies.
Control merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify and implement corrections to inventory controls, and train teams on operational controls and processes across multiple stores.
Investigate alleged fraud, policy violations, and other alleged illegal activity; gather evidence, take statements, prepare case reports, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace-safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Oversee claims and receiving operations, ensure timely processing of claims and merchandise deliveries, direct resolution of issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business initiatives, measure progress, and identify improvement opportunities.
Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and Open Door Policy.
Promote a respectful, inclusive workplace; build trusting relationships; develop talent; act with integrity; serve customers and members; and encourage continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education program for eligible associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.