(USA) Asset Protection Operations Coach

Walmart•Riverton, UT

8d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and operational performance by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and security for fragile and high-shrink merchandise. The role leads and develops associates through training, coaching, feedback, clear expectations, and support for company initiatives and change. It models exceptional customer service and helps resolve customer issues while improving the customer experience. The position controls unexplained merchandise loss and improves profitability through audits, inventory and operational reviews, analysis of variances and deficiency trends, and implementation of corrective controls across multiple stores. It also detects, deters, investigates, and resolves suspected policy violations, fraud, and other illegal activities; gathers evidence and statements, prepares case reports, and provides courtroom testimony as needed. The role oversees facility safety and risk controls, supervises safety team members, identifies accident trends, and provides accident-prevention training. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold chain and hazardous materials. It ensures claims and deliveries are processed properly and on time, maintains documentation and reporting, and directs resolution of claims or receiving issues. The coach coordinates job-related activities and assignments, builds relationships with stakeholders, supports business plans, measures progress, identifies improvement opportunities, and promotes continuous learning. The role ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards. It is expected to respect individuals, build inclusive and high-performing teams, act with integrity, serve customers and members, and strive for excellence.

Requirements

Meet one of the following minimum qualifications: completion of two years of college; one year of supervisory experience in a multi-department environment; one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements for working in asset protection, which may include minimum age, specialized training, certification, or licensing.
Acquire a current, state-issued Certificate of Eligibility if applicable.
Successfully complete a criminal background check and/or firearms-authorized training if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking and rotation, product displays, and securing fragile and high-shrink merchandise.
Teach, train, coach, and develop associates; provide feedback, set expectations, recognize contributions, and support staffing and company growth needs.
Model and promote customer service standards, manage customer-service initiatives, resolve customer issues, and develop action plans to improve the customer experience.
Control unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing results, monitoring deficiency trends, and implementing inventory-control corrections.
Train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve suspected fraud, policy violations, and other illegal activities; gather evidence and statements, write case reports, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, provide prevention training, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance requirements.
Oversee claims and receiving operations, ensure timely processing of claims and merchandise deliveries, address related issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, collaborate with stakeholders, measure progress toward goals, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.