(USA) Asset Protection Operations Coach

Walmart • Aberdeen, NC

7d • $65,000 - $100,000 • Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation and develops teams by training, listening, touring stores, and providing feedback. The role supports store operations, merchandising, customer service initiatives, staffing, and the implementation of business changes and solutions across multiple stores.

The position reduces unexplained merchandise loss and improves profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and training managers and associates on operational controls. It investigates suspected fraud, policy violations, and other illegal activities; gathers evidence and statements; prepares case reports; and may provide courtroom testimony.

The coach monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and implements prevention and workplace-safety improvements. The role also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, ensuring that claims and deliveries are processed appropriately and that required documentation and reporting are maintained.

The role coordinates job-related activities, collaborates with stakeholders, supports customer and business needs, measures progress, identifies improvement opportunities, and ensures compliance with company policies, values, and standards of ethics and integrity. Walmart describes the position as supporting a culture of respect, belonging, integrity, customer service, and continuous improvement.

Requirements

• Meet one of the following minimum qualification options: completion of two years of college; one year of supervisory experience in a multi-department environment; one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
• Successfully complete applicable state requirements for working in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
• Acquire a current state-issued Certificate of Eligibility, if applicable.
• Successfully complete a criminal background check and/or firearms-authorized training, if applicable.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

Responsibilities

• Drive sales through effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking and rotation, product displays, and protection of fragile and high-shrink merchandise.
• Lead and develop teams by teaching, training, listening to associates, touring stores, providing feedback, communicating business objectives, and supporting company initiatives and change efforts.
• Model customer service standards and support customer-service initiatives, resolve customer issues, and implement action plans and process improvements.
• Hire, train, mentor, and supervise hourly associates; assign duties, set expectations, recognize associates, and develop staffing capabilities.
• Control unexplained merchandise loss and improve profitability by setting and communicating performance goals, reinforcing policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
• Work with managers and associates to identify and implement corrections to inventory controls, and train teams on operational controls and processes across multiple stores.
• Detect, deter, investigate, and resolve suspected policy violations, fraud, and other illegal activities; gather evidence and statements, write case reports, collaborate with other investigative entities, and provide courtroom testimony as needed.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace-safety improvements.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
• Assess training needs and develop and deliver training as needed.
• Manage claims and receiving operations, ensure proper procedures are followed, oversee timely processing of claims and deliveries, provide direction on issues, and maintain required documentation and reporting.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate goals, measure results, and identify improvement opportunities.
• Ensure compliance with company policies and procedures and support the company's mission, values, and standards of ethics and integrity.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
• Performance-based bonus awards and additional annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree