(USA) Asset Protection Operations Coach

Walmart•Linton, IN

13d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, accurate and competitive pricing, proper signing, inventory management, cleanliness, and organized product displays. The role leads and develops store teams through training, coaching, feedback, clear expectations, and communication about store operations, merchandising, technology, and company initiatives. It models exceptional customer service and supports resolution of customer concerns and improvement of the customer experience. The position controls unexplained merchandise loss and improves profitability by monitoring adherence to loss-prevention policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, identifying trends, and coordinating corrective actions. It investigates alleged fraud, policy violations, and other potentially illegal activity, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, evaluates accident trends, and implements accident-prevention training and plans. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable operational controls and guidelines. It also oversees claims processing and merchandise receiving, documentation, reporting, and resolution of related issues. The position coordinates job-related activities and assignments, builds stakeholder relationships, supports business plans, measures progress, addresses improvement opportunities, and promotes continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards of integrity. The role is expected to respect individuals, act with integrity, serve customers and members, and strive for excellence.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, and/or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attendance and successful completion of all job-required trainings and assessments.
Ability to carry out the role’s described asset protection, inventory control, investigation, safety, claims, and receiving responsibilities.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, pricing, signing, inventory levels, cleanliness, stocking and rotation, displays, and security of fragile and high-shrink merchandise.
Teach, train, coach, and develop associates; provide feedback and guidance; communicate store operations and company initiatives; and lead company change efforts.
Model and support customer service standards, resolve customer needs and complaints, and implement action plans and process improvements to improve customer experience.
Hire, train, mentor, assign duties to, recognize, and develop hourly associates; communicate expectations and help meet staffing needs.
Control unexplained merchandise loss by monitoring loss-prevention policies and procedures, reviewing inventory variances, and conducting operational and pre-inventory reviews.
Gather audit data, monitor deficiency trends, identify improvement opportunities, determine needed inventory-control corrections, and influence their implementation.
Train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged policy violations, fraud, and other illegal activity; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Partner with other investigative entities on collaborative efforts.
Monitor safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; review policy application and compliance with operational guidelines and controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure procedures are followed, process claims and merchandise deliveries timely, address related issues, and maintain documentation and reporting.
Coordinate job-related activities and assignments, build stakeholder relationships, support plans and initiatives, communicate objectives, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and integrity standards.
Build inclusive, high-performing teams; collaborate and communicate effectively; develop and recognize talent; and promote learning and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone differential based on location, where applicable.
Complex Structure additional compensation based on external factors, for certain positions.
State pay differential where applicable.