(USA) Asset Protection Operations Coach

Walmart•San Antonio, TX

9d•Onsite

About The Position

The Asset Protection Operations Coach leads and develops teams while supporting sales, customer service, asset protection, safety, claims, and receiving operations. The role ensures effective merchandise presentation and inventory controls, trains associates and managers across multiple stores, investigates alleged fraud and other policy or legal violations, and promotes a safe workplace. The coach works with stakeholders to meet customer and business needs, implement improvements, ensure compliance, and support Walmart’s values and standards of ethics and integrity. The position emphasizes respect for individuals, building trusting relationships, attracting and developing talent, acting with integrity, serving customers and members, making data-informed decisions, and pursuing continuous improvement. The position is based at the listed Walmart location in San Antonio, Texas.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, obtain a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate and competitive pricing, signing, inventory levels, cleanliness, stocking and rotation, displays, and protection of fragile and high-shrink merchandise.
Lead, train, and develop teams; communicate store operations and company direction; provide feedback; and guide associates through company initiatives and change efforts.
Model customer-service standards, support customer-service initiatives, resolve customer needs and complaints, and implement action plans and process improvements.
Supervise and develop hourly associates through hiring, training, mentoring, assignment of duties, clear expectations, recognition, and staffing development.
Control unexplained merchandise loss and improve profitability by setting performance goals, reinforcing policies, reviewing inventory variances and reports, conducting operational and pre-inventory reviews, auditing results, identifying deficiencies, and implementing control corrections.
Train managers and associates on operational controls and processes across multiple stores.
Investigate alleged fraud, illegal activities, and violations of company policies; gather evidence, take statements, write case reports, provide courtroom testimony as needed, and collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with cold-chain, hazardous-materials, and operational-control requirements.
Identify training gaps and needs, and develop and deliver training as needed.
Manage claims and receiving operations; ensure timely processing of claims and merchandise deliveries; address related issues; and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, set and measure goals, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and Open Door Policy.
Build high-performing, inclusive teams; communicate effectively; attract and retain talent; empower and develop associates; and recognize contributions.
Support Walmart’s goal of becoming a regenerative company, including efforts to create belonging, eliminate waste, and participate in local giving.
Put customers first, apply EDLP and EDLC business models, use data and analysis in decision-making, and support continuous improvement and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible associates, with tuition, books, and fees paid for covered programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Paid time off and/or paid protected time off usable for vacation, sick leave, holidays, or other purposes.