Asset Protection Operations Coach Trainee

Walmart•Phoenix, AZ

7d•$31 - $38•Onsite

About The Position

The Asset Protection Operations Coach Trainee detects, deters, investigates, and resolves violations of company policies and criminal activity. The role investigates alleged fraud and other illegal activity, gathers evidence and statements, prepares case reports, provides courtroom testimony when needed, and collaborates with other investigative entities. The position oversees facility safety and risk controls, including supervising the safety team, identifying accident trends, implementing prevention measures, training associates, and conducting safety reviews. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps; and develops and delivers training as needed. The role also oversees claims and receiving operations, ensuring policies are followed, claims and deliveries are processed in a timely manner, issues are addressed, and documentation is maintained. The coach supports customer service, store-area financial performance, sales, budgeting, expense control, merchandise presentation, inventory flow, and shrink-reduction efforts. The position supervises and develops hourly associates, leads teams and change efforts, and works across multiple stores to strengthen inventory controls, investigate variances, identify deficiencies, and implement corrective actions. The role provides guidance and business solutions by building stakeholder relationships, analyzing needs and results, adapting to changing demands, and improving processes. It models company policies, values, ethics, and standards, while fostering belonging, collaboration, accountability, talent development, customer-focused decisions, continuous improvement, and learning. The position is based at the listed Phoenix, Arizona location. The hourly wage range is $31.25–$38.46, with performance-based bonus opportunities and other compensation that may include regional or state pay differentials.

Requirements

Meet applicable state requirements to work in Asset Protection, such as minimum age, specialized training, certification, or licensing.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor's degree in Business, Criminal Justice, or a related field.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.

Responsibilities

Investigate alleged fraud, policy violations, and other illegal activity; gather evidence and statements, write case reports, provide courtroom testimony as needed, and collaborate with other investigative entities.
Monitor facility safety and risk controls; supervise the safety team, identify accident trends, develop prevention solutions, train associates, and oversee safety reviews and improvement plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving functions; identify training gaps and develop and deliver training.
Oversee claims and receiving operations, including timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries; address issues and maintain documentation and reports.
Model and support customer service standards and initiatives, resolve customer needs and complaints, and develop action plans and process improvements to improve customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, and monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to reduce shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and develop hourly associates; assign duties, establish expectations, and support staffing needs and company growth.
Lead and develop teams by coaching associates, touring stores and providing feedback, communicating business objectives, guiding implementation of business solutions, and leading company change efforts.
Control unexplained merchandise loss across multiple stores by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and implementing corrective inventory-control actions.
Teach managers and associates operational controls and processes, measure adherence to loss-prevention policies, and identify and communicate performance goals and improvement opportunities.
Provide expert guidance and best practices, align work with customer and business needs, build stakeholder relationships, monitor results, and adapt to competing demands and organizational changes.
Model compliance with company policies, procedures, mission, values, ethics, and integrity standards; use and demonstrate the Open Door Policy.
Foster a culture of belonging, collaboration, accountability, talent development, customer focus, continuous improvement, and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.