Asset Protection Operations Coach Trainee

Walmart•Saint Helens, OR

7d•$31 - $38•Onsite

About The Position

The Asset Protection Operations Coach Trainee detects, deters, investigates, and resolves violations of company policies and criminal activity. The role investigates alleged fraud and other illegal activity, gathers evidence and statements, prepares case reports, provides courtroom testimony as needed, and works with other investigative entities. The position monitors facility safety and risk controls, supervises the safety team, identifies accident trends, implements prevention measures, trains associates, and oversees safety reviews. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including identifying training gaps and developing and delivering training. The role oversees claims and receiving operations, ensuring procedures are followed, claims and deliveries are processed promptly, issues are addressed, and documentation is maintained. It also supports customer service, store-area financial performance, sales, budgeting, merchandise presentation, inventory flow, and shrink reduction. The coach provides supervision and development for hourly associates, leads teams, communicates expectations, supports company change efforts, and works with associates and managers across multiple stores. The position controls unexplained merchandise loss through audits, inventory reviews, variance analysis, and implementation of corrective controls. It applies current expertise and business solutions, builds stakeholder relationships, adapts to changing demands, and models company policies, values, ethics, and standards of integrity. The role is grounded in Walmart’s stated expectations to respect the individual, act with integrity, serve customers and members, and strive for excellence. The position is based at 2295 Gable Rd, Saint Helens, Oregon.

Requirements

Meet applicable state requirements to work in Asset Protection, which may include minimum age, specialized training, certification, or licensing.
Successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor’s degree in Business, Criminal Justice, or a related field.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.

Responsibilities

Investigate alleged fraud, policy violations, and other alleged illegal activities; gather evidence and statements, write case reports, provide courtroom testimony as needed, and collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise the safety team, identify accident trends, train associates on accident prevention, and implement measures to reduce accidents.
Manage facility-level training and execution of asset protection, safety, claims, and receiving functions; identify training gaps and develop and deliver training as needed.
Manage claims and receiving operations, ensure procedures are followed, support timely processing of claims and merchandise deliveries, address operational issues, and maintain documentation and reporting.
Model and support customer service standards, resolve customer needs and complaints, develop action plans to correct deficiencies, and improve the customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, and monitoring merchandise presentation, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize hourly associates; assign duties, set expectations, and support staffing and associate development.
Lead and develop teams by training, listening, touring stores, providing feedback, collaborating across levels, communicating business objectives, and leading change efforts.
Control unexplained merchandise loss through performance goals, policy adherence, inventory variance reviews, operational and pre-inventory reviews, audits, and deficiency-trend monitoring.
Work with managers and associates to identify and implement improvements to inventory controls, and teach operational controls and processes across multiple stores.
Apply current expertise and best practices to develop, execute, and improve action plans; advise others and align efforts with customer and business needs.
Build stakeholder relationships, identify business needs, carry out necessary processes, monitor results, capitalize on improvement opportunities, and adapt to competing demands and organizational changes.
Model compliance with company policies and procedures, company values, ethics, and integrity; support the company mission and use the Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone pay adjustment based on location, where applicable.
State pay differential where applicable.