Asset Protection Operations Coach Trainee

Walmart • Saint Helens, OR

5d • Onsite

About The Position

The Asset Protection Operations Coach Trainee detects, deters, investigates, and resolves violations of company policies and criminal activity. The role investigates alleged fraud and other illegal activity, gathers evidence and statements, prepares case reports, provides courtroom testimony as needed, and collaborates with other investigative entities.

The position monitors facility safety and risk controls, supervises the safety team, identifies accident trends, develops prevention solutions, trains associates, and oversees safety reviews. It manages facility-level training and execution of asset protection, safety, claims, and receiving functions by reviewing policies and controls, identifying training gaps, and developing and delivering training. It also oversees claims and receiving procedures, documentation, reporting, and timely processing of claims and merchandise deliveries.

The role supports customer service initiatives and resolves customer needs and complaints, while driving the financial performance and sales of a designated store area. This includes reviewing profit-and-loss results, supporting budgeting and expense control, monitoring merchandise presentation and inventory flow, and developing action plans to reduce shrink and achieve sales and profit goals.

The coach provides supervision and development for hourly associates through hiring, training, mentoring, recognition, and clear communication of expectations. The role leads and develops teams, communicates company direction and business objectives, supports change, and works with managers and associates across multiple stores to improve inventory controls and reduce unexplained merchandise loss. It also provides expert guidance, builds stakeholder relationships, implements business solutions, and models compliance with company policies, values, ethics, and standards.

The position is grounded in Walmart’s stated values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. Walmart offers competitive pay, performance-based bonuses, and a range of health, financial, paid-time-off, education, and other benefits. The listed hourly wage range is $31.25–$38.46; actual pay will meet or exceed the applicable local minimum wage. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, regional pay-zone or state pay differentials.

Requirements

• Meet applicable state requirements to work in Asset Protection, such as minimum age, specialized training, certification, and/or licensing.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor’s degree in Business, Criminal Justice, or a related field.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.

Responsibilities

• Detect, deter, investigate, and resolve policy violations and criminal activity, including alleged fraud; gather evidence and statements, write case reports, provide courtroom testimony as needed, and collaborate with other investigative entities.
• Monitor facility safety and risk controls; supervise the safety team, identify accident trends, develop prevention solutions, train associates, and oversee safety reviews and improvement plans.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving functions; review policies and operational controls, identify training gaps, and develop and deliver training.
• Manage claims and receiving operations, ensuring procedures are followed, claims and deliveries are processed timely, issues are addressed, and required documentation and reporting are maintained.
• Model customer service standards and support customer service initiatives; resolve customer needs, complaints, and issues, and develop action plans and process improvements to improve customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and meet goals.
• Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and recruiting and developing talent to meet staffing needs.
• Lead and develop teams through training, active listening, store visits, feedback, collaboration, communication of business objectives, and guidance through company change efforts.
• Control unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing results, monitoring deficiencies, identifying improvements, and influencing implementation of inventory-control corrections across multiple stores.
• Provide expert advice and guidance, support action-plan development and execution, build relationships with stakeholders, carry out business processes, monitor results, and adapt to changing demands and responsibilities.
• Model compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards in business plans and practices.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based bonuses and other compensation may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed