Asset Protection Officer, Dallas Galleria - Flex

Macy's•Dallas, TX

3d•$15 - $22•Onsite

About The Position

The Asset Protection Officer is a visible, welcoming presence who helps create a safe, secure, service-focused shopping environment. Positioned at store entrances, high-traffic areas, and high-shortage locations, the officer helps deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to provide a positive experience. The role includes assisting with apprehensions under the direction of Asset Protection leaders, Captains, or Detectives; documenting incidents; conducting operational audits; responding to medical situations and other store needs; and providing testimony in legal proceedings when needed. Officers use technology and two-way communication devices and follow company policies and legal standards concerning apprehensions, searches, evidence, and confidential information. This is an entry-level role. The posting describes flexible scheduling, including days, evenings, weekends, and holidays, and notes that all schedules contain weekend shifts.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
For jobs in New York, a current New York State Security Guard License is required.
Ability to perform prolonged periods of standing and walking.
Ability to occasionally reach above eye level, stoop, kneel, or crouch.
Ability to apprehend shoplifters.
Ability to sustain long periods in enclosed surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and create a safe, welcoming first impression.
Help deter theft, identify suspicious behavior, and support shortage reduction efforts.
Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues.
Provide testimony in criminal or civil legal proceedings, as needed.
Use technology and two-way communication devices to stay connected and support timely responses.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice