Asset Protection Officer, Town East - Flex

Macy's•Mesquite, TX

4d•$15 - $22•Onsite

About The Position

The Asset Protection Officer is a visible, welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at store entrances, high-traffic areas, and high-shortage locations, the officer helps deter theft, identify suspicious activity, support customer and colleague safety, and partner with store teams to deliver a positive experience. The role also involves responding calmly and professionally to incidents and medical situations, completing reporting and operational tasks, and following company policies and applicable legal standards.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Comfort using technology and two-way communication devices.
Ability to perform prolonged periods of standing and walking around the store or department.
Ability to occasionally reach above eye level, stoop, kneel, or crouch.
Ability to apprehend shoplifters.
Ability to sustain long periods of time enclosed in surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and create a safe, welcoming first impression.
Help deter theft, identify suspicious behavior, and support shortage reduction efforts.
Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Help facilitate basic first aid for customers and colleagues.
Use technology and two-way communication devices to stay connected and support timely responses.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Provide testimony in criminal or civil legal proceedings as needed.
Review updates and department information and collaborate with colleagues to support store and individual results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice