Asset Protection Officer, Town East - Flex

Macy's•Mesquite, TX

About The Position

The Asset Protection Officer helps create a safe, secure, and service-focused shopping environment. Positioned at store entrances, high-traffic areas, and high-shortage locations, the officer maintains a visible and welcoming presence, helps deter theft, identifies potential risks, and supports customer and colleague safety. The role partners with store teams and Asset Protection leaders to deliver a positive experience and reduce shortages. The position responds calmly and professionally to incidents, medical situations, and other store needs; uses technology and two-way communication devices to stay connected; documents incidents; and supports audits and other assigned Asset Protection tasks. Officers follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information. The role may also require assisting with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives, facilitating basic first aid, and providing testimony in legal proceedings as needed. This entry-level role requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
For jobs in New York, a current New York State Security Guard License is required.
Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
Ability to apprehend shoplifters.
Ability to frequently lift or move up to 30 pounds.
Ability to perform occasional reaching above eye level, stooping, kneeling, or crouching.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage-reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Deter theft, identify suspicious behavior, and support shortage-reduction efforts using a customer-first approach.
Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Use technology and two-way communication devices to stay connected and support timely responses.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Respond to medical situations and help facilitate basic first aid for customers and colleagues.
Provide testimony in criminal or civil legal proceedings, as needed.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice