Asset Protection Officer, Dallas Galleria - Flex

Macy's•Dallas, TX

3d•Onsite

About The Position

The Asset Protection Officer is a visible, welcoming presence who helps create a safe, secure, and service-focused shopping environment. The officer works at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, support customer and colleague safety, and contribute to a positive store experience. This entry-level role combines customer service with asset protection and safety responsibilities. The officer partners with store teams and Asset Protection leaders, responds calmly and professionally to incidents and medical situations, uses technology and two-way communication devices, documents incidents, conducts operational audits, and supports shortage reduction. The role may also involve assisting with apprehensions under the direction of Asset Protection leaders, Captains, or Detectives; providing testimony when needed; and following company policies and legal standards related to apprehensions, searches, evidence, and confidential information. The position requires prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, and the ability to remain for extended periods in enclosed surveillance areas. It may require frequently lifting or moving up to 30 pounds. Schedules depend on business needs and colleague availability, and include weekend shifts. Full-time colleagues are typically scheduled for 30 or more hours per week.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
Ability to perform prolonged standing and walking around a store or department.
Ability to occasionally reach above eye level, stoop, kneel, or crouch.
Must be able to apprehend shoplifters.
Ability to sustain long periods of time enclosed in surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Help deter theft, identify suspicious activity, and support shortage reduction.
Partner with store teams and Asset Protection leaders to support safety and service.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards for apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues.
Provide testimony in criminal or civil legal proceedings, as needed.
Use technology and two-way communication devices to stay connected and support timely responses.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.