Asset Protection Associate - Glendale Galleria

Penney OpCo LLC • Glendale, CA

8d • Onsite

About The Position

The Asset Protection Associate helps protect the store by identifying, investigating, documenting, and responding to theft, fraud, safety risks, and other policy violations. The role uses CCTV, sales-floor observations, exception reports, referrals, and other intelligence to investigate suspicious activity and theft, and follows Company directives and policies when making apprehensions. Duties may include conducting external interviews, maintaining evidence and investigation records, supporting internal investigations, attending court hearings, and working professionally with local law enforcement. Travel to stores may be required.

The associate also supports a safe store environment by communicating shrink and safety topics, identifying and addressing hazards, coaching associates, assisting with incident investigations and reports, and responding to emergencies, critical incidents, business disruptions, or natural disasters. The position is expected to meet established service, productivity, and attendance standards.

Requirements

• Must be at least 18 years old.
• AP Associates in the AP Shared Services staffing model must have reliable transportation and be able to travel to designated stores as assigned.

Nice To Haves

• One or more years of retail work experience, Asset Protection or security experience, or equivalent leadership experience or education.
• High school diploma or equivalent work experience; an AA, BA, or BS in Criminal Justice or Business Management is preferred.

Responsibilities

• Observe activities and use CCTV and sales-floor observations to detect theft, fraud, and suspicious activity.
• Follow Asset Protection directives and Company policy when making apprehensions.
• Carry out Company investigation routines to identify and resolve theft, and document each stage appropriately.
• Conduct external interviews with customers and contractors suspected of theft in accordance with local laws and Company policy.
• Report suspected fraud, including credit, check, and refund fraud, and Company policy infractions to Asset Protection or store leadership.
• Create and manage records for apprehensions, witness statements, evidence retention, and recovered merchandise disposition using approved Company methods.
• Collect evidence, monitor associate activity, or serve as an interview witness for internal investigations when directed by Asset Protection leadership.
• Proactively identify possible theft and fraud through observation of associate and customer activity, exception reports, and referrals.
• Investigate suspicious behavior by collecting intelligence and documenting behavior.
• Attend court hearings as required, update relevant files with outcomes, and maintain professional relationships with local law enforcement.
• Travel to stores as necessary.
• Analyze intelligence about individuals and booster groups involved in theft.
• Support a safety culture through impressions of control, coaching, and recognition.
• Assist store leadership with morning meetings to communicate current shrinkage and safety topics to associates.
• Walk the store to identify potential hazards, correct minor floor hazards, and report larger concerns or recurring issues to leadership.
• Provide emergency or critical incident response.
• Assist with incident investigations and complete associated reports.
• Assist with Asset Protection audits as needed.
• Coach associates to keep work areas and the sales floor free of hazards.
• Support stores during critical incidents, business disruptions, and natural disasters.
• Meet established performance standards, including service, productivity, and attendance.

Benefits

• Medical insurance, if eligible
• Dental insurance, if eligible
• Vision insurance, if eligible
• Term life insurance, if eligible
• Paid vacation, if eligible
• Paid holidays for eligible associates
• Additional compensation for store hourly associates scheduled to work on a designated holiday
• 401(k) with Company match, if eligible
• Associate discount on JCPenney merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED