Asset Protection Officer, King of Prussia - Flex

Macy's•King Of Prussia, PA

About The Position

The Visual Security Officer is an entry-level role within Macy’s Asset Protection team. The role focuses on communicating suspicious activity to Asset Protection detectives and management, helping maintain a safe business environment, and providing strong customer service. Officers are primarily stationed at customer entrances to monitor traffic entering and leaving the store and serve as a visual deterrent to theft. The team uses technology and analytics tools to reduce shortages and protect the company’s bottom line. The position requires flexible availability, including days, evenings, weekends, and holidays, along with regular, dependable attendance and punctuality. Full-time colleagues typically work 30 or more hours per week; part-time colleagues typically work 12–24 hours per week. Hours depend on business needs and colleague availability.

Requirements

Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Obtain and maintain required licenses, trainings, and certifications.
Have flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Adapt quickly to changing priorities and work as a self-starter.
Share information with diverse groups of customers and peers.
Be comfortable working both as part of a team and independently.
Be comfortable communicating with customers and using two-way communication devices.
Have excellent interpersonal skills and the ability to work effectively with colleagues at all levels and across departments.

Responsibilities

Greet customers as they enter the store or a department.
Use two-way communication devices to stay in contact with Asset Protection Detectives and Management.
Remain stationed at high-traffic entrances and high-shortage areas to deter theft and monitor suspicious activity.
Follow company policies regarding apprehensions, searches, and evidence preservation.
Handle proprietary, sensitive, and confidential information.
Help foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice