Manager - Asset Protection - King Of Prussia Rack

Nordstrom•King Of Prussia, PA

About The Position

The Manager of Asset Protection supervises the Asset Protection teams in the store they support, including recruiting, development, performance oversight, and budgeting. The position executes the company’s shrinkage reduction strategy within the store or building and is responsible for employee safety and security, theft prevention, enhancing company profitability, and aligning asset protection work with company values and business strategy. The manager partners with cross-functional store leaders to support the retail asset protection business.

Requirements

Proven success in investigative, asset protection, and security procedures, as well as prior Asset Protection leadership experience.
Comprehensive understanding of Exception Based Reporting tools and Case Management Software.
Ability to develop and maintain productive relationships with employees and leaders.
Ability to communicate clearly and professionally with coworkers and customers.
Strong decision-making and problem-solving skills in high-stress situations.
Strong written communication skills.
Strong organizational, delegation, and follow-through skills.
Ability to manage competing priorities in a fast-paced environment.
Computer proficiency, including use of monitoring and surveillance technologies.
High level of ownership, accountability, and initiative.
Ability to work a flexible schedule based on department and store needs.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Responsibilities

Lead by example and execute the organizational strategy set by the Asset Protection Division.
Build strong relationships within the store, including with the Store Manager, Service Experience, Inventory Accuracy, and Human Resources, and lead on subjects that impact shrink.
Own building security and safety, educate the store on emergency preparedness, and assist employees during safety incidents.
Monitor and communicate reports to ensure Asset Protection incidents and cases are reported and documented properly.
Use data to identify trends and mitigate internal and external theft.
Lead execution of company shrink programs and directives, including shrink reduction plans and identifying theft and dishonesty.
Hire and develop talent to support investigations, auditing, shortage reduction programs, Asset Protection awareness programs, and system controls.
Use reporting to identify risks, mitigate issues, reduce loss, and maximize profitability.
Supervise the Asset Protection team, including recruiting, development, performance oversight, and budgeting.