Asset Protection Officer, King of Prussia - Flex
About The Position
The Asset Protection Officer is an entry-level role on Macy’s Asset Protection team. The team uses technology and analytics tools to reduce shortages and protect the company’s bottom line. The role primarily stations the officer at customer entrances and monitors traffic entering and exiting the store as a visual deterrent to theft. The officer communicates suspicious activity to Asset Protection detectives and management, helps maintain a safe business environment, and provides strong customer service. The position requires flexible availability, including days, evenings, weekends, and holidays, along with regular, dependable attendance and punctuality. Colleagues are typically scheduled for 30 or more hours per week if full-time, or 12–24 hours if part-time; actual hours depend on business needs and colleague availability.
Requirements
- Comfort communicating with customers.
- Ability to adapt quickly to changing priorities.
- Enjoy working as part of a team and independently.
- Comfort using two-way communication devices.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to obtain and maintain required licenses, training, and certifications.
Responsibilities
- Greet customers when they enter the store or a department.
- Use two-way communication devices to maintain contact with Asset Protection Detectives and Management.
- Remain stationed at high-traffic entrances and high-shortage areas to deter theft and monitor suspicious activity.
- Comply strictly with company policies regarding apprehensions, searches, and evidence preservation.
- Handle proprietary, sensitive, and confidential information.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
- Help maintain a safe business environment and provide strong customer service.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
