Asset Protection Manager

Northeast Grocery•City of Rochester, NY

10d

About The Position

The Asset Protection Manager is responsible for apprehending shoplifters, conducting internal theft and fraud investigations, monitoring and enforcing shrink-reduction controls, and identifying Organized Retail Crime (ORC) activity. The role supports approximately 5 to 8 assigned stores, working closely with store management and law enforcement to provide loss-prevention services and mitigate risk. This position reports to the Regional Asset Protection Investigations Supervisor. The manager conducts investigations, gathers evidence and documentation, maintains confidentiality, represents the organization in law-enforcement and court proceedings related to external theft, and supports store operations in following security and loss-prevention practices. The role also oversees Asset Protection requirements for new store openings in the assigned area.

Requirements

Satisfactory internal performance reviews.
Strong verbal and written communication skills.
Analytical ability and problem-solving competence.
Valid driver's license.
High school diploma or equivalent.
At least 3 years of supermarket or comparable experience.

Responsibilities

Oversee Asset Protection responsibilities for approximately 5 to 8 stores in the assigned area.
Maintain regular communication with store management teams to ensure issues are addressed in a timely manner.
Apprehend shoplifters and complete supporting documentation as necessary.
Conduct interviews and collect evidence and documentation for complete internal investigations while maintaining strict confidentiality.
Monitor assigned stores for Organized Retail Crime activity and elevate concerns to the Asset Protection Investigations Supervisor.
Monitor and enforce store controls intended to reduce shrink.
Work with store management teams to provide Asset Protection services and mitigate risk.
Represent the organization to law enforcement and at court hearings on external theft cases.
Ensure applicable corporate policies and procedures are followed.
Assist store operations in following back-door receiving practices.
Focus on front-end operations to reduce exposure to cash and product loss.
Monitor for possible teammate dishonesty.
Assist the Zone Shrink Specialist and Store Management with perpetual inventory counts and follow-up on losses.
Regularly ensure physical security standards are followed at store level.
Oversee Asset Protection requirements for new store openings in the assigned area.