Asset Protection Detective, Holyoke Mall At Ingleside - Flex
About The Position
As an Asset Protection Detective, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. Using surveillance, investigative tools, and strong partnerships with store teams and law enforcement, you will identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. Asset Protection Detectives help reduce loss while maintaining a safe and welcoming store environment. Through training, observation, investigation, and de-escalation, the role protects company assets, supports colleagues, and helps customers shop with confidence. The position involves prolonged standing and walking around the store, time in enclosed surveillance areas, and the ability to apprehend shoplifters. Full-time colleagues are typically scheduled 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Ability to observe, identify, and respond to suspicious activity in a retail environment.
- Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
- Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to apprehend shoplifters.
- Ability to stand and walk for prolonged periods, sustain long periods in enclosed surveillance areas, and frequently lift or move up to 30 pounds.
- Ability to access and review written and electronic information, move within the work environment, and interact with workplace materials as needed.
- Requires close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
- Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
- Experience using surveillance systems, reporting tools, or investigative technology.
- Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.
Responsibilities
- Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
- Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
- Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
- Prepare clear documentation, statements, evidence, and timely and accurate reports for investigations, audits, legal proceedings, and assigned activities.
- Help protect customers, colleagues, and company assets by identifying, investigating, and responding to theft and dishonest activity.
- Use surveillance to support the apprehension of shoplifters and dishonest employees while following company policies and legal requirements.
- Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
- Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
- Testify in court for criminal and civil cases as needed.
- Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
- Train colleagues on protocols that help protect company assets.
- Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
