Asset Protection Detective, Holyoke Mall At Ingleside - Flex

Macy's•Holyoke, MA

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and strong partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. This role contributes to loss reduction while maintaining a safe and welcoming store through training, observation, investigation, and de-escalation. The role involves using surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends. You will partner with Asset Protection leaders, store teams, and law enforcement; apply sound judgment and de-escalation; and prepare documentation, statements, and evidence for investigations, audits, and legal proceedings. You may testify in criminal and civil cases, respond to alarm calls, support special assignments, and provide first aid when needed. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week. The position requires prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, extended periods in surveillance areas, and frequent lifting or moving of up to 30 pounds.

Requirements

Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills and the ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Ability to apprehend shoplifters.
Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Ability to access and review written and electronic information, move within the work environment, and interact with workplace materials as needed.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear, timely, and accurate reports, statements, documentation, and evidence for investigations, audits, assigned activities, and legal proceedings.
Help protect customers, colleagues, and company assets by identifying, investigating, and responding to theft and dishonest activity.
Support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
Maintain compliance with company policies and legal standards concerning apprehensions, searches, and evidence preservation.
Testify in criminal and civil cases as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Train colleagues on protocols that help protect company assets.
Foster an environment of acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice