Backstage Captain, Holyoke Mall at Ingleside - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for customers and a role model for colleagues. In this elevated hourly role, you are an expert in customer satisfaction, merchandising, and building brand loyalty. You drive results through promotional and Omni selling initiatives and, under the supervision of a People Leader, help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. The role also includes leading colleagues in assigned tasks, supporting store activities, and completing opening and closing procedures. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.
Requirements
- High school diploma or equivalent.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
- Ability to perform the listed physical requirements, including lifting at least 50 pounds and standing for at least two consecutive hours.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Fulfill customer orders, merchandise, process new products, or supervise the selling floor, depending on the Captain assignment.
- Lead colleagues in executing and completing assigned tasks.
- Role model customer advocacy and provide colleagues with timely feedback on delivering outstanding customer experiences.
- Resolve customer issues with a high level of service and customer-focused problem-solving.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
