Interim Asset Protection - Agent - Riverside Plaza Rack

Nordstrom•Riverside, CA

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and profits by mitigating shrinkage; and supports merchandise availability and inventory accuracy. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and advances the Asset Protection pillars of protecting people, protecting physical spaces, and supporting product accuracy. The agent investigates and resolves theft, identifies theft trends, supports internal investigations, and uses reporting, surveillance, video systems, and RFID data to address merchandise inaccuracies and shrinkage. The role also supports store safety and security, leads security audits and shrinkage-awareness efforts, participates in emergency response training, prepares incident reports, may testify in court, and builds partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

Make decisions and be accountable for them, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
Hold a valid security license if working in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; or Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations in partnership with AP leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to monitor merchandise movement and assist with item-level investigations involving merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead in-store shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports covering high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build partnerships with store leaders, neighboring retailers, and local law enforcement.