Interim Asset Protection - Agent - Riverside Plaza Rack

Nordstrom•Riverside, CA

7d•$27 - $28

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports the store Emergency Response Team in preparing for, responding to, and recovering from emergencies; and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. The role advances the Asset Protection priorities of protecting people and physical spaces and supporting product accuracy. The agent uses judgment and follows company policies, procedures, and Asset Protection leadership guidance when addressing theft. The role involves identifying theft patterns, using reporting and surveillance technology, supporting internal investigations, applying merchandise protection standards, and improving inventory accuracy. The agent also responds to and reports security, safety, and emergency incidents; participates in emergency response training; prepares incident and investigation reports; and builds partnerships with store leaders, neighboring retailers, and law enforcement. The position may require court testimony when summoned. The posted pay range is $26.70–$27.80 per hour. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits eligibility may depend on location, job level, classification, and length of employment.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Use good judgment and be accountable for decisions in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when handling safety issues, including aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and Asset Protection leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with Asset Protection leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to monitor merchandise movement and assist item-level investigations into merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.