Asset Protection - Agent - Brea Union Plaza Rack

Nordstrom•Brea, CA

7d•$27 - $28•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports emergency preparedness and response; and protects company profits by reducing shrinkage and preventing, investigating, and resolving theft. The role supports the Asset Protection pillars of protecting people, protecting physical spaces and merchandise, and improving product accuracy through store partnership. The agent works with the store Emergency Response Team, store leaders, Asset Protection leadership and investigation teams, neighboring retailers, and local law enforcement. Duties include theft prevention and investigations, surveillance and video monitoring, RFID-supported merchandise investigations, safety and emergency response, security audits, shrinkage awareness and training, incident reporting, and court testimony when summoned. A flexible schedule based on business needs is required. A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon, and applicable state and local licensing requirements must be met.

Requirements

Make accountable decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when addressing safety issues, including interactions with individuals engaging in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and Asset Protection leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with Asset Protection leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.