Asset Protection - Agent - East Palo Alto Rack

Nordstrom•East Palo Alto, CA

10d•$31 - $33

About The Position

The Asset Protection team helps keep customers, employees, and brands safe. It partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. The team also protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft so merchandise remains available to customers. Asset Protection focuses on protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships that improve inventory accuracy and reduce shrinkage. The Asset Protection Agent uses judgment, technology, reporting, surveillance, and partnerships to address theft, safety, security, and inventory issues. The role includes responding to emergencies, supporting investigations, preparing reports, and participating in store training and security efforts.

Requirements

Make and take accountability for decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods including exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to monitor merchandise movement and assist item-level investigations into merchandise inaccuracies.
Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.