Asset Protection - Agent - East Palo Alto Rack

Nordstrom•East Palo Alto, CA

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by reducing shrinkage; and helps ensure merchandise is available to customers. The role works with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Asset Protection work is guided by three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through improved inventory accuracy and shrinkage reduction. The position responds to theft and security concerns, investigates suspected internal and external theft, monitors activity using surveillance and video systems, and uses RFID data to support merchandise-movement reviews and item-level investigations. The agent also contributes to safety and security readiness through audits, training, incident reporting, and active participation in the store ERT. The role involves collaboration with store leaders, neighboring retailers, local law enforcement, and AP leadership and investigation teams. The listed hourly pay range is $31.30–$32.60; actual offers depend on location and job-related knowledge, skills, and experience.

Requirements

Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals engaging in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise-protection standards to foster a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods including exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and support item-level investigations involving merchandise inaccuracies.
Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.