Asset Protection - Agent - The Mall in Columbia

Nordstrom•Columbia, MD

1d•$25 - $26

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe while protecting company profits by reducing shrinkage and preventing, investigating, and resolving theft. The role supports the store Emergency Response Team (ERT) in preparing for, responding to, and recovering from emergencies. Asset Protection focuses on protecting people, physical spaces and merchandise, and supporting product accuracy through store partnerships, inventory accuracy, and shrinkage reduction. The position responds to theft and security incidents, uses reporting, surveillance, video systems, and RFID data to identify patterns and support investigations, and implements merchandise-protection and shrinkage-reduction practices. The Agent also supports store safety through audits, training, emergency-response participation, incident reporting, and partnerships with store leaders, neighboring retailers, and law enforcement. Court testimony may be required when summoned.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Make and take accountability for decisions using good judgment in a fast-paced environment.
Demonstrate detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when dealing with safety issues, including aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise-protection standards to promote a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations in partnership with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency-response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build partnerships with store leaders, neighboring retailers, and local law enforcement.