Asset Protection Agent

WinCo Foods•Arlington, TX

About The Position

The Asset Protection Agent is responsible for asset protection activities related to detecting, apprehending, and processing shoplifters. The role models sound business judgment as an employee owner, helping control loss and protect company profits. The agent supports store management in maintaining a safe environment for customers, vendors, and employees, and uses a professional presence and verbal de-escalation to help resolve store situations safely. The role also assists internal Asset Protection staff with investigations and performs related work. The agent conducts investigations and audits, prepares reports, researches and archives general liability incidents using C.C.T.V., and may testify in legal and court proceedings on behalf of the company. The role works with local, state, and government agencies on company matters and supports asset protection and safety programs through staff training and awareness. The agent maintains AP office equipment and standards, identifies and reports C.C.T.V. equipment issues, and travels daily within a defined geographic area to assigned locations. This position operates in a 24/7 environment and requires working 10–12-hour shifts, including nights, weekends, and holidays. It involves sitting for extended periods, wearing provided personal protective equipment such as gloves and protective vests, and developing proficiency with C.C.T.V. equipment, locks, and door hardware. The stated pay range is USD $16.99–$24.62 per hour.

Requirements

High school diploma or equivalent.
At least 18 years old.
Recognize the criteria for determining what constitutes shoplifting.
Demonstrate good judgment when responding to difficult situations or individuals.
Have excellent verbal, written, and interpersonal communication skills in a work setting.
Document work and customer service activities.
Apply strong analytical and problem-solving abilities.
Prioritize and execute tasks in a high-pressure environment.
Demonstrate initiative and self-direction.
Work effectively in a team-oriented environment.
Consistently provide friendly and engaging customer service to internal and external customers.
Perform at a high level in a fast-paced environment with limited immediate supervision.
Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
Develop proficiency with WinCo’s C.C.T.V. equipment, locks, and door hardware.
Sit for extended periods.
Perform tasks efficiently and accurately with confidentiality, honesty, and integrity.
Obtain state or local certifications as required.
Wear provided personal protective equipment, such as gloves and protective vests.
Travel daily within a defined geographic area to assigned locations.

Responsibilities

Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
Use professional presence and verbal de-escalation techniques to contribute to the safe resolution of concerning store situations.
Prepare and submit reports related to investigations and Asset Protection matters.
Research and archive general liability incidents using C.C.T.V.
Participate in internal company investigations.
Testify on behalf of the company at legal and court proceedings.
Work with local, state, and government agencies regarding company matters.
Participate in maintaining asset protection and safety programs.
Conduct asset protection audits.
Detect, investigate, and report hazardous workplace incidents and issues.
Promote asset protection and safety awareness and provide AP training to store staff.
Maintain the asset protection office and equipment to established standards.
Identify, troubleshoot, and report C.C.T.V. equipment issues.
Travel daily within a defined geographic area to assigned locations.
Perform other duties as assigned or needed.