Asset Protection - Agent - Southcenter Square Rack

Nordstrom•Tukwila, WA

2d•$28 - $29

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe, supports the store Emergency Response Team (ERT), and protects company profits by mitigating shrinkage and preventing, investigating, and resolving theft. The position supports the Asset Protection pillars of protecting people, protecting physical spaces and merchandise, and improving product and inventory accuracy. The role requires sound judgment, confidentiality, and a calm response to safety issues, including aggressive behavior. A flexible schedule based on business needs is required. A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon, and applicants must meet applicable state and local licensing requirements. The listed pay range is $28.30–$29.45 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Make accountable decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to support a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations, including through exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist with item-level investigations of merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead in-store shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.