Asset Protection - Agent - Southcenter Square Rack

Nordstrom•Tukwila, WA

21h

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and profits; and supports merchandise availability by reducing shrinkage and preventing, investigating, and resolving theft. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Asset Protection work is guided by three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through improved inventory accuracy and reduced shrinkage. The position involves theft prevention and investigation, surveillance and reporting, merchandise protection, store safety and security, emergency response, and collaboration with store leaders, neighboring retailers, law enforcement, and Asset Protection leadership. The role may require testifying in court when summoned.

Requirements

Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with people who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.
Meet any applicable state and local licensing requirements.
A valid security license is required for this role in Washington DC, Denver, Colorado, New York City, New York, St. Louis, Missouri, and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and Asset Protection leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with Asset Protection leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead in-store shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.