Asset Protection - Agent - Baybrook Square Rack

Nordstrom•Webster, TX

4d•$23 - $24

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and profits by reducing shrinkage and preventing, investigating, and resolving theft; and supports accurate inventory. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Agents support safety, protect buildings and merchandise, and work with store teams to improve inventory accuracy and reduce shrinkage. The position may be eligible for performance-based incentives or bonuses. Pay is listed as $23.10–$24.00 per hour, with offers dependent on location and job-related knowledge, skills, and experience.

Requirements

Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington DC, Denver, Colorado, New York City, New York, St. Louis, Missouri, and Oregon.
Make accountable decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when dealing with safety issues, including individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to foster a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist with item-level investigations into merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency-response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.