Asset Protection Agent

WinCo Foods•Bozeman, MT

About The Position

The Asset Protection Agent is responsible for detecting, apprehending, and processing shoplifters in accordance with company policies and applicable laws. The role supports loss control and profit protection while helping store management maintain a safe environment for customers, vendors, and employees. Agents use professional presence and verbal de-escalation to help resolve concerning situations and assist internal Asset Protection staff with investigations. The position also involves preparing investigation and Asset Protection reports, researching and archiving general liability incidents through C.C.T.V., participating in company investigations, testifying in legal proceedings, coordinating with government agencies, conducting audits, and supporting safety programs and staff training. Agents maintain Asset Protection office equipment, identify and report C.C.T.V. issues, and investigate and report workplace hazards.

Requirements

High school diploma or equivalent.
At least 18 years old.
Recognize the criteria for determining what constitutes shoplifting.
Demonstrate good judgment when responding to difficult situations or individuals.
Have excellent verbal, written, and interpersonal communication skills in a work setting.
Document work and customer service activities.
Apply strong analytical and problem-solving abilities.
Prioritize and execute tasks in a high-pressure environment.
Demonstrate initiative and self-direction.
Work effectively in a team-oriented environment.
Provide friendly and engaging customer service to internal and external customers.
Perform at a high level in a fast-paced environment with limited immediate supervision.
Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
Develop proficiency with WinCo's C.C.T.V. equipment, locks, and door hardware.
Sit for extended periods.
Perform tasks efficiently and accurately with confidentiality, honesty, and integrity.
Obtain state or local certifications as required.
Wear provided personal protective equipment, such as gloves and protective vests.

Responsibilities

Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
Use professional presence and verbal de-escalation techniques to contribute to the safe resolution of concerning situations.
Prepare and submit reports involving investigations and Asset Protection matters.
Research and archive general liability incidents using C.C.T.V.
Participate in internal company investigations and assist internal Asset Protection staff.
Testify at legal and court proceedings on behalf of the company.
Work with local, state, and government agencies regarding company matters.
Participate in maintaining Asset Protection and safety programs and conduct Asset Protection audits.
Detect, investigate, and report hazardous workplace incidents and issues.
Promote Asset Protection and safety awareness and provide training to store staff.
Maintain the Asset Protection office and equipment to established standards.
Identify, troubleshoot, and report C.C.T.V. equipment issues.
Travel within a defined geographic area to assigned locations.
Perform other duties as assigned or needed.