Asset Protection - Agent - Pentagon City

Nordstrom•Arlington, VA

1d•$27 - $28

About The Position

The Asset Protection (AP) team helps keep customers, employees, and brands safe; supports the store Emergency Response Team (ERT) in preparing for, responding to, and recovering from emergencies; and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. AP’s work focuses on protecting people and physical spaces and supporting product accuracy through store partnerships that improve inventory accuracy and reduce shrinkage. The Asset Protection Agent resolves theft, identifies theft trends, implements shrinkage-reduction plans and merchandise protection standards, and supports internal theft investigations. The role uses surveillance, video systems, reporting, and RFID data to identify activity and investigate merchandise inaccuracies. The Agent also responds to and reports security and emergency incidents, supports security audits and store training, participates in ERT training including First Aid, prepares incident and investigation reports, may testify in court, and builds partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington DC, Denver, Colorado, New York City, New York, St. Louis, Missouri, and Oregon.
Make and take accountability for decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence and partner with AP Leadership and Investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency-response training, including First Aid.
Prepare and submit prompt, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.