Asset Protection - Agent - Shops at Merrick Park

Nordstrom•Coral Gables, FL

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage risks; and supports merchandise availability through theft prevention, investigation, and resolution. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Its work follows three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through improved inventory accuracy and reduced shrinkage. The agent resolves theft, identifies theft trends, supports internal theft investigations, and helps establish a shrinkage-reduction culture. The role also supports store security and emergency response, leads security audits and shrinkage-awareness activities, prepares incident reports, and builds partnerships with store leaders, neighboring retailers, and local law enforcement. The agent may be summoned to testify in criminal or civil court cases.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when dealing with safety issues, including aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist item-level investigations into merchandise inaccuracies.
Maintain customer, employee, and store safety and security by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency-response training, including First Aid.
Prepare and submit prompt, complete reports about high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.