Retail Sales - Home Department - Shops at Merrick Park

Nordstrom•Coral Gables, FL

About The Position

This professional sales role in Nordstrom’s Home Department is focused on delivering excellent customer service, building customer relationships, and meeting personal sales goals. The associate uses product knowledge and genuine care to help customers find items that suit their needs and preferences, while creating an experience that encourages customers to return. Sales employees may earn commission, which varies by merchandise category. The role includes serving as a trusted product and style resource, using in-store and digital tools to build a personal customer base, and maintaining a customer-ready department. The schedule varies according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Maintain a customer-ready department by stocking, re-merchandising, marking down prices, and recovering merchandise; participate in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted resource for customers.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.